Keep a dated record of reported defects, inspect the structure and exterior regularly, and act promptly on water ingress, instability and trip hazards. For rented homes in England, landlords have legal repair responsibilities, so use official guidance or professional advice where duties are unclear.
Create a repeatable inspection record
Use the same short checklist at every visit and take dated photographs. Record the condition of boundaries, gates, paths, exterior timber, guttering and visible roofline from ground level. Consistent records make it easier to spot change and respond to tenant reports.
Prioritise safety and water ingress
- Loose fence panels or gates near public access.
- Broken steps, rocking slabs and raised trip edges.
- Active leaks or water staining.
- Overflowing gutters and damaged exterior pipes.
- Loose roof-edge materials visible from the ground.
- Rotten timber affecting support or security.
Make repair reporting easy for tenants
Ask for the room or outside area affected, when the problem started, whether it is getting worse, and clear photos where safe. Give tenants a simple route to report urgent issues and keep written records of the report and response.
Know when a specialist is needed
Property maintenance can cover many exterior repairs, but gas, electrical, structural and significant roofing work need appropriately qualified specialists. If the legal responsibility or seriousness of a defect is unclear, use current official guidance and obtain professional advice.
A simple seasonal routine
In spring, look for winter movement, damaged boundaries and water-related defects. In autumn, clear accessible drainage points, check exterior lighting and make sure gates and paths are safe before darker weather. After severe wind or rain, carry out an additional ground-level check rather than waiting for the next scheduled visit.
Keep routine maintenance separate from urgent repair reporting. Tenants should still have a clear way to report a leak, unsafe surface or security problem immediately rather than waiting for an inspection.
Common questions
What exterior repairs are landlords responsible for?
GOV.UK states that landlords are responsible for the property’s structure and exterior, among other installations. The exact facts and tenancy should be checked against current guidance.
Should maintenance photographs include tenant belongings?
Avoid unnecessary personal information. Focus photographs on the defect and store records securely.
Can several properties be grouped into one maintenance visit?
Often, yes, where the jobs are a good fit and access is arranged. A clear list and photographs help plan the visit efficiently.
Further guidance: GOV.UK guidance on repairs in private rented property.